It started off with me changing my handset to Nokia E-51 somewhere at the end of March. What followed was an endless complaining and cribbing that I did. That’s all that airtel allowed me to do.
Having got a brand new phone, I did what most people under such unfortunate circumstances do, call up their service provider for assistance! I called up your Customer Scare number and asked for the airtel mobile office settings and mms settings. Turned out it was too much to ask for. Just because I was an Airtel Customer that didn’t give me the right to ask for the settings right?
I know its good to surprise the customer with your service and stuff but that doesn’t mean you don’t do what I ask for and keep doing something else! I kept asking for the Mobile Office and MMS settings and they kept giving me airtel live settings. And my MMS didn’t even function for many days. Even if they activated it in between for small intervals they would activate the wrong schemes. Schemes which I asked for were never activated. After loads of complaining to the airtel customer centre they BARRED my 121[customer care] calling! That was actually very considerate. This way I wasn’t getting anything done but at least nothing wrong was happening!
Even visits to the gallery were about as helpful as calling 121. They assured my GPRS, MMS and 121 being barred issues will be taken care of. But even after two weeks of literally stalking them, they kept shifting me from one scheme to another.
The worst was when I asked for the nodal office number from the airtel gallery. They gave me a WRONG NUMBER. A number that didn’t exist. I was given the wrong nodal office number TWICE. Nope I didn’t make up this number, I didn’t get it from an imaginary friend, but your Airtel Gallery people gave it to me from a poster on the wall there.
Finally after calling customer care from my friends or dads cell [since my customer care was barred] I managed to get the correct nodal office number. I spoke to a nodal officer who assured me that all my problems will be solved within a few hours.
It’s been three weeks now and my prayers have been partly answered. Buddha had smiled and my 121 was started just yesterday. My mms is still not functioning even after for the 50th time asking them to
activate the said scheme. I guess I will have to pray to another God for that one.
Specifics-
GPRS- Wanted mobile office 249 rental plan. Airtel live was activated.
After which mobile office zero rental was activated. Why do I pay for airtel live or a mobile office plan that I didnt want?
MMS- Was activated for a limited period with 0 rental scheme wherein I would have to pay rs. 5 for per mms [I must have sent a few during that interval]. Whereas I wanted rental 99 scheme. Also in the period that it was activated it was so moody. It would send mms to mobile phones but not to email ids.
Customer Care- Was barred for nearly two weeks. Which service
provider does that. I was told it gets barred for maximum a day if a
customer CALLS FOR TIMEPASS.
Gallery- wasnt of any help with activating customer care.
Also GAVE ME THE WRONG NODAL OFFICE NUMBER.
Retention department- since I got so bugged after the way I was troubled that I asked them to discontinue my number. I got more calls from the retention department than my mother calls me during a day to check on me. All calls were to ask me why I wanted to discontinue and every time I had to explain to them right from scratch why I want to discontinue my number. And they behaved like complete you know what when they BARRED MY OUTGOING WITHOUT INFORMING ME because I wanted to discontinue my number.
Nodal office- as I mentioned earlier I was given the wrong number. Finally when I got the number I spoke to shital from the nodal office who solved only my gprs problem and nothing else. I suppose it was more than a week back. After which whenever I have tried to call them the number was busy. Isn’t nodal office the last resort and isn’t it supposed to solve my problems within two hours.
All this happened in a month when I am extremely pressed for time and have a lot of work stress. Contrary to what impression you may have from the amount of time I had to pursue this issue, I actually do have work to do and and a life to live.
I am told I am a valued customer which I think I am as I generate a decent amount of bill and pay it regularly too. If management would pay less to saif and kareena and spend a little more towards improving their service I would really appreciate.
Also I DO NOT WISH TO PAY THIS MONTHS BILL. If they charge me despite troubling me so much I would be more than willing to move on to another service provider.
A VERY VERY troubled customer
PS- I am sure I have not been able to express my frustration in this write up. I have definitely been troubled more than what it appears on the blog.
