Remember how Dell made’s it million dollar through twitter? And how they are known for using Social Media for great customer support.
I see Reliance Mobile attempting to do the same. They have this fancy customer care tab on their Facebook page and also believe in being transparent about which customer care executive is handling the query. Pretty much like dell does. In past Dell representatives have reached out to me through messages on my Fb profile.
I recently bought a Reliance tab and it’s been 5 days and they haven’t started my calling and 3G connection. I have posted a query on twitter and their fancy Fb tab. Let’s see how much of this is being put practice.
PS- They could have done with better designing.